Vision Bedding - Simple Review #1478890307

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Not resolved

Disgusting company! They took my money and never fulfilled my order.

After several attempts to resolve this, I ended up having to go to my own bank to get my money. DO NOT TRUST!

Product or Service Mentioned: Vision Bedding Shipping Service.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Nov 11, 2016.

Resolved: Vision Bedding will not respond!

0 comments
Resolved
1.7
Details
Customer service
Delivery Service
Website

I ordered bed runner for my grandson for Christmas on Dec 14. There was no customization, etc.

I knew there was a possibility it may not get here in time for Christmas, so I called (recording), I've emailed twice, no response. All I wanted to know is the status of my order and the approximate ship date! Charge the kind of prices they do and once they have your money could care less about customer service.

I don't know about the quality, I haven't received it yet, but if it is poor, this will be returned. It's doubtful I will EVER do business with them again!

Reason of review: Poor customer service.

Monetary Loss: $98.

Preferred solution: Deliver product or service ordered.

I liked: Website.

I didn't like: Lack of customer service.

Company wrote 0 private or public responses to the review from Dec 24, 2014.

Vision Bedding - Visionbedding.com screwed up my Christmas order!

5 comments
Not resolved

Update by user Dec 22, 2011

Visionbedding.com has refunded my order and apologized so I am withdrawing my complaint. Thank you.

Original review posted by user Dec 22, 2011

I ordered from this company on Dec 5th, a week before their Christmas deadline. I didn't hear anything so I continually tried to follow up but most of my correspondence was ignored.

One time I was told there was a good change I would get my order. real professional. I was told it shipped and was given a tracking number which was for a package that was delivered in the beginning of Nov. I alerted them and they just said sorry we will let you know when it ships.

I emailed back could I please pay overnight to ensure it would be delivered for christmas - no response. I check today and it shipped yesterday and now will arrive dec 28th which does me NO good.

Mind you this company has no phone number that you can call or live chat. UNPROFESSIONAL and I will never order again.

Company wrote 0 private or public responses to the review from Dec 22, 2011.

Comments

Anonymous
#776207

I too ordered from them and spent $400.00 to receive a comforter that had a huge hole in it. I was told it would be remade just to receive the same blanket with it sewn closed which looks awful and it does not lay flat - waste of money!

Anonymous
#569959

JoinerDebbie.

I know you didn't get paid. My issue is this website doesn't print on the main page that the customer's complaint was resolved… as it has been in your case.

According to your dates your order took 11-12 business days to ship instead of the normal 7 on standard order. You did not think to ask for express freight till after it had been shipped. Was yours a complex print job that took them extra time?

You've also said you wrote your review because they weren't trying to help you. I don't understand this. By that point, they had already made and shipped your item, so there was nothing more they could do?

Look, I went online today to write my own review. I got a custom order made and shipped to Australian within 10 days, and 10 days was all I had. I found your review, and felt to respond.

I had also left my order late, I DID choose express freight, but if there were any complexities, or glitches? I was going to miss out.

I hope I would have been pragmatic about it if that had happened and done something like wrap up a picture of the present and present it with a laugh, rather than rushing to the internet to write a scathing review. In truth though… I might had done this.

But my main point is - I did not write in to badmouth you. I wrote in to complain this site does not mark complaints as resolved on the main page. I am sorry I have upset you, it wasn't my intention.

Anonymous
#569928

I made no money on my complaint about this store. I was a legit consumer and if you bother to read my post, you will see that I ordered before the deadline.

The company did all that I said and their customer service sucked. It was not until I started posting negative reviews everywhere that they paid any attention to me and finally gave me my money back.

This website does not allow you to remove your review so that is a problems. But I don't appreciate your comments about something you know nothing about.

Anonymous
#569919

This is ***. The customer complains, the store fixed the problem.... but I had to click through to the 2nd page to see they had resolved it?

What a terrible website this is - lucky for Vision Bedding I clicked through to this page.

Looking at the dates of this review? I am betting the customer ordered a custom made item right before xmas and was unhappy it was not made and delivered within 24 hours?

Nice work, expect the impossible then badmouth a business unable to achieve it. Even worse, is pissed consumer leaving this clearly vexatious complaint live - I assume its to keep making money from the adsense

Anonymous
#395733

visionbedding.com has answered my complaint and has refunded my money so I am taking my complaint back

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